FAQs - GDPR365

Is there a setup fee or any additional costs?
No. The subscription contains all an organisation needs for compliance. For additional fees we do provide on-boarding services or additional GDPR365 employee training.

How long does it take to set up my GDPR365 account?
Sign up now, get instant access and two weeks free trial.

Are we tied into a long-term contract?
We require an annual subscription because, to be compliant, you need to maintain evidence of your efforts and monitor your GDPR compliance processes.

What support do you provide?
We provide email support and access to our support knowledge base, which includes help, videos, webinars and a discussion area. Take a look:

Can I upgrade if my organisation grows?
Yes, you simply choose the next relevant package.

Can I downgrade if necessary?
Yes, you simply choose the relevant lower package.

Why should I use GDPR365?
The GDPR is a good regulation, but it was written with individuals, not businesses in mind. Our team has extensive experience building technology companies and understands data security and privacy from an organisation’s perspective. GDPR365 provides training tools to ensure every member of staff is aware of the GDPR and the processes necessary to demonstrate and monitor compliance.

Can I take a trial?
Yes, simply register for GDPR365 and get a 15-day trial.

Do I need to enter my payment details to take a trial?
No, you only need to make payment when you decide to subscribe.

Can I add additional users during a trial?
No, you can’t add users during the trial but, depending on your package you choose, you can when you take a subscription.

How do I convert the trial to a monthly subscription?
Converting your trial to a subscription is easy. From the Subscription sub-menu in the Organisation menu, select your plan and your payment method.

What happens when the trial is over?
After the trial, access to your account is frozen, but you can still activate a subscription. If you want to have the trial extended just contact support@gdpr365.com. After three months, any data in GDPR365 will be permanently deleted.

Can I pay by credit card?
Yes. You will need to select the EFT payment option when you subscribe from within GDPR365. Our billing department will then be in touch in order to finalise the payment details.

When will my payment card be billed?
The initial payment taken when you sign up is a pro-rata amount for the days remaining in the month and your first full month's payment. Thereafter, a direct debit will be made on your account on the first day of each month.

Can I choose what currency I pay in?
GDPR365 accepts payments in £ (GBP) and € (EUR). When you sign up your organisation, GDPR365 determines the currency you’ll use based on the location of your organisation.

How much will I be billed?
The monthly amount you’ll be billed is based on the plan you’ve subscribed to. Please see our pricing page or the Subscription submenu in the Organisation menu of your account.

Can I update my direct debit details?
To do this you need to contact us at support@gdpr365.com so we can cancel the current mandate. You’ll then need to re-input your new direct debit details in the Subscription menu of your account.

What is the length of the subscription term?
Our minimum agreement is one year.

How do I cancel my subscription?
To cancel the subscription, send an email to support@gdpr365.com.

Is my organisation’s data secure?
GDPR365 is hosted by Amazon Web Services (AWS) data centres in Ireland and Germany, and uses the latest techniques to ensure data is secure. Please contact us if you require more information about our data security practices.

How do I sign in to GDPR365?
Once you’ve created your account and set your password you’ll be logged in to GDPR365. For subsequent logins, click on the User login link on our website's homepage or go here 

What is the minimum and maximum number of users?
The minimum number of users is two. On the Enterprise plan, there’s no maximum.

How do I add or remove users?
Go to the Users sub-menu in the Organisation menu and click on the Add New button or edit an existing user to remove him or her.

Can I upload my organisation’s policy documents in GDPR365?
Yes. By uploading your policies in GDPR365 you can then distribute them to your staff and maintain a read and acceptance audit trail.

Can I upload and store my organisation’s personal data in GDPR365?
No. The only personal data from your organisation that can be stored in GDPR365 is the personal data of the users and the names and email addresses of your employees.

Which devices and browsers does GDPR365 support?
GDPR365 has been designed to work with commonly used browsers such as Edge, Chrome, Firefox and Safari. It is responsive and will also work with tablets such as iPads, and smartphones.

Where can I find a detailed explanation of the functionality in GDPR365?
Please take a look at the videos available in our help area

English is not my organisation’s business language. Is GDPR365 available in other languages?
We currently provide for privacy notices and subject access query forms in Dutch, French, German, Italian and Spanish. The full app will shortly be available in these languages. We will add more European languages over time, as requested by clients / prospective clients.

Who can use GDPR365?
Data protection officers, consultants and businesses/organisations needing to become compliant. GDPR365 is a comprehensive service that simplifies and manages a data protection programme.


If you would like to know how our service might enable your organisation's GDPR compliance journey, please visit us here

R
Russell is the author of this solution article.

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